Four-Eight-Four [dot org]

I had an unexpected surprise arrive in the mail on Saturday. Specifically, a letter from EPB (the power company, for those of you not in town).

On behalf of EPB, I’d like to apologize for the intermittent power interruptions that happened at your home and in your neighborhood on Sunday, November 25. Although an interruption of electricity is never convenient, we are especially regretful that you experienced a power outage during a holiday weekend.

The letter goes on to explain the cause of the outage (somebody hit a utility pole and drove off and didn’t report it), and that they weren’t happy with the time it took them to locate and repair the issue, and they want to do better in the future.

Can’t say that I’ve ever gotten a letter from a power company apologizing for an outage before. Even though it’s only a token gesture, I’m quite impressed.